We offer 14-day returns on unopened kits and have specific rules for hygiene-sensitive items. See the full policy at /refund-policy. Below is a quick summary and a step-by-step return guide.
Quick policy
| Item | Returnable? |
|---|---|
| Unopened kit | 14 days, full refund |
| Opened kit (non-fragile) | 14 days, 20% restocking fee |
| Fragile Kit (K-05) once opened | Not returnable (hygiene + foam compression) |
| Single bubble wrap rolls, foam pouches | Not returnable once opened |
| Damaged in transit | Always replaced or refunded |
| Wrong item delivered | Always replaced free |
Step 1: Open a return
Email support@zztirans.com with:
- Your order number
- The SKU(s) you want to return
- Reason for return (helps us improve)
- Photos if damaged
We respond within 24 business hours with return instructions and (if applicable) a prepaid return label.
Step 2: Pack and ship
- Use the original packaging if possible
- Include all items from the kit (missing items reduce the refund pro-rata)
- Attach the return label to the outside of the box
Step 3: Get refunded
Once we receive the return, we inspect within 3 business days. If everything is in order:
- We refund to your original payment method
- Stripe typically posts the refund within 5-7 business days
- You receive a confirmation email
Who pays return shipping?
| Reason | Return shipping |
|---|---|
| You changed your mind | You |
| Item damaged in transit | We do (prepaid label) |
| Wrong item shipped | We do (prepaid label) |
| Item not as described | We do (prepaid label) |
Order arrived damaged?
You have 72 hours from delivery to report transit damage. Email photos to support@zztirans.com and we will replace the damaged item free or refund. Do not throw away the damaged packaging until we confirm.
Returns from outside the EU
International returns are slow and expensive. For orders shipped outside the EU, we’ll often refund and let you keep the item rather than process the return. Email us first — we’ll figure it out.
Cancellations
Cancel any order before it ships for a full refund. Email support@zztirans.com with your order number. If the order has already shipped, treat it as a return.